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FlamesAddiction · 06-02-2011, 06:41 AM

I use many couriers for my job and I find that DHL is typically the best of a bad bunch. They are terrible, but most are at least for long distance.

I was up in northern BC before and had a batch of soil and water samples that needed to be at the lab in Burnaby within 48 hours. The value of these samples to the client are probably around $50,000. It's usually not a problem as we confirmed ahead of time the drop off time and that overnight air delivery was possible. Plus, this was just one event of many where we used the same depot.

Anyhow, the samples never made it to the lab overnight. I called DHL and they basically told me that there is never a guarentee. They tracked the samples and for some reason they ended up somewhere else and were in their facility wating to go out on Tuesday (that day being a Friday of a long weekend). I asked them if they could upgrade it to a Saturday delivery and they said no because I didn't check "Saturday Delivery" on the waybill. I explained that I did however check overnight and since they failed, they should extend it to a Saturday devivery. The phone call ended with the lady on the phone telling me that if it was that important and I needed them at the lab by Friday, that I should have sent them earlier.

06-02-2011, 06:41 AM	#14
FlamesAddiction Franchise Player Join Date: Oct 2001 Location: Vancouver Exp:	I use many couriers for my job and I find that DHL is typically the best of a bad bunch. They are terrible, but most are at least for long distance. I was up in northern BC before and had a batch of soil and water samples that needed to be at the lab in Burnaby within 48 hours. The value of these samples to the client are probably around $50,000. It's usually not a problem as we confirmed ahead of time the drop off time and that overnight air delivery was possible. Plus, this was just one event of many where we used the same depot. Anyhow, the samples never made it to the lab overnight. I called DHL and they basically told me that there is never a guarentee. They tracked the samples and for some reason they ended up somewhere else and were in their facility wating to go out on Tuesday (that day being a Friday of a long weekend). I asked them if they could upgrade it to a Saturday delivery and they said no because I didn't check "Saturday Delivery" on the waybill. I explained that I did however check overnight and since they failed, they should extend it to a Saturday devivery. The phone call ended with the lady on the phone telling me that if it was that important and I needed them at the lab by Friday, that I should have sent them earlier. __________________ "A pessimist thinks things can't get any worse. An optimist knows they can."