Quote:
Originally Posted by Table 5
At the end of the day, it's all about courtesy and respect from both sides. I doubt that price or the actual car is ever the catalyst, it seems like it's always one side or the other feeling slighted.
I know that one of my biggest pet peeves is walking into a retail environment (car or otherwise) and not being given any, or very minimal, service because of my age.... apparently, because I'm not 50 and don't dress in a suit, I'm a hobo who can't afford anything. Not even given a fair chance to buy your product is one of the biggest slights for me. That usually signals the end of any potential relationship.
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One thing that they don't really teach anymore in any sales classes that I've seen or sales training that I've audited is how to qualify people, its all about closing techniques.
When I worked in retail many moons ago, I would approach everyone that I could, ask those key questions find out if they were worth my time at that given moment and bounce away politely.
I see too many people in sales that get stuck with a person who is not buying or has the money or budget to buy like winnie the poo with a tar baby.