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Old 05-29-2011, 11:45 AM   #45
CaptainCrunch
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Coming from the other side of life, I'm not a car salesperson, I've been in high end corporate sales and account management for my whole career, but I do know a lot of people that sell vehicles for a living, and I do have a great deal of sympathy for people in that kind of business, or even in the retail end of sales.

Somewhere along the line somebody told customers that its all right to be rude and abusive, that its cool to yell at these people when they don't get their way. I've heard people tell me their "cool stories" about how they one upped someone trying to sell them something or that when they didn't get their way which was often against the organizations property that they told the person to fata off, yelled at them etc.

So I understand why people in sales tend to be jaded after a while.

Why is it ok for some people to act like an a%% or treat someone who's doing their job like a serf?

People wonder why people in vehicle sales or other sales act frustrated or throw up their hands and walk away, or refuse to negotiate, its because at least three or four times a day these people are treated with a singular and nasty lack of respect.

Outside of some obvious choices, selling a product is one of the toughest jobs out there, and supporting that sale is even tougher because the customer takes out every frustration on his sales person or account manager or clerk.

I've noticed that people are incredibly rude to people in the services and sales industries because it makes them feel somewhat bigger or better.

Someone before in this thread said that he didn't get the deal that he wanted so he thanked the salesperson and left, I respect that.

But the person who made a point of driving back to a lot and honking his horn and yelling that he didn't get the deal that HE WANTED? What's the point, its business not personal.

I make it a point to be respectful and listen, even if something goes wrong with the product, I don't stomp my feet and yell and scream and tell the person who sold it to me to fata himself, because all that happens is that the person won't go that extra yard to help me. If he can't help me then I ask to escalate it. But I don't rip a hole in a person for doing their job.
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