Quote:
Originally Posted by CaptainCrunch
Not to blow sunshine up your butt, but it would be a shame for you to leave a job that you are very good at. I really appreciated all of the work that you did with me on my purchase (even though I had already pretty much decided on the vehicle the minute that I walked onto the lot)
You got me a great price, made the financing work painless, and it was the rare time that I haven't walked away from a car dealership at least once during the transaction because of the whole bad feeling vibe that one usually gets when they buy a vehicle.
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I appreciate that Captain. I do everything in my power to shoot straight and be honest. Guys like you are awesome to deal with, unfortunately, it is the other 5% or so, the give me sleepless nights, heartburn, and elevated blood pressure. I have met you, and know what your about, you would beat some of these people within an inch of their life if you got them in a dark alley alone... trust me, I would. I have just had a few customers in the last year that have really made some horrible accusations and done some awful dishonest things, to get their way. Most guys in the business, just give them what they want to make them go away, that is not how I work. I stand up for what I believe in, and don't let people push me over.
There is that saying, the one I hate more than any saying ever invented.... "The customer is always right."I cannot, and will not allow someone to lie their way into an advantageous position on me to get their way, and a lot of people around me see it as a problem, that I just don't roll over. Sometimes take things a little too personally. I just think it is getting a little out of hand in our industry now with the poo-see footing you have to do with customers to do business.
I sat down and read the AMVIC newsletter tonight, and it has these stories about this car dealer was arrested, that salesman was charged, this guy was successfully sued, and I am thinking to myself ,"Who the f%$k is going to protect me against some looney tune falsely accusing me of forging loan documents." And the sad part is, I pay a yearly fee for the "right" to have an industry watchdog and complete stranger, kick down my office door, fire me, and charge me with a crime on someones here say. What kind of industry frikkin operates like this? AMVIC claims to work both ways, but it is always the dealer getting kicked around by them, never the customer. I just feel too exposed sometimes, and think I might be better doing something else at times. The sales floor is one thing, but there are a lot of legalities in finance that leave you very vulnerable to false accusations.
And thanks to all the other guys on this board that have sent me referrals, or bought cars too. Not one of you guys have been one of the customers I am talking about..... except you Arlo.... Hope you like your "Mazda"....punk.
just kidding...lol