05-29-2011, 02:10 AM
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#26
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Norm!
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Quote:
Originally Posted by pylon
I've said it a million times, but I will say it again "If I lied and cheated my customers, the same way they have lied and cheated me, I would be in jail right now."
AMVIC is agreat idea, it keeps the dealers straight. Unfortunately there is no AMVLCSTTTWOARWALOCAATTPLFTDRWAO1YWVWDI (Alberta Motor Vehicle Lying Cheating Stealing Trying To Trade Write Offs and Rebuilts Who Also Lie On Credit Applications And Take Third Party Loans For Their Distant Realtives Who Are On 1 Year Work Visa's Without Disclosing It.)
In the 12 years I have been in the business I have seen the pendulum swing completely the opposite way. Now it is dealer beware, not buyer beware. We probably walk at least a doazen deals a year because we don't trust the customer, or think the deal is fishy, or the car is going to end up in a shipping container to Koreikstan 2 days after the first loan payment comes out.
I had a customer lie through their teeth to me on a credit application, and get approved. Then went to put 75,000 kms on the car in 1 year and change the oil once. Engine blows, warranty says "SOL oil changes are not some sort of scam, you gotta change the oil every 16 k minimum and keep records." Customer says I coached them into lying on the credit app, therefore the sale should be null and void, and then beached the car on our lot. Almost cost me my job, and damaged my reputation I had with the bank.
This is the crap we have to deal with, and I am seriously considering leaving the car business, and a very comfortable living as a result. Too high risk, as the accusations people will make to save a nickel, or get someone to pay for their stupidity is monumental.
Everyone scrambles to blame the dealer, but when customers do stuff that is absolutely asinine, underhanded, and illegal, nobody has the balls to call out the customer.
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Not to blow sunshine up your butt, but it would be a shame for you to leave a job that you are very good at. I really appreciated all of the work that you did with me on my purchase (even though I had already pretty much decided on the vehicle the minute that I walked onto the lot)
You got me a great price, made the financing work painless, and it was the rare time that I haven't walked away from a car dealership at least once during the transaction because of the whole bad feeling vibe that one usually gets when they buy a vehicle.
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My name is Ozymandias, King of Kings;
Look on my Works, ye Mighty, and despair!
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