Quote:
Originally Posted by llama64
Apple is losing out here... They have the opportunity to dominate the home market by offering direct support for malware removal and cementing a relationship with their customers in a way that Microsoft could only dream of.
|
You're right... but will Apple actually do it? I don't think direct support for malware removal would make sense for Apple from a business perspective, it'll cost huge amounts of money and staff for potentially nothing more than just customer loyalty (which does not always translate into increased sales). Unless top management is willing to invest heavily into this I don't think it'll happen. Like you said Apple isn't great for its support. So while Apple may build a great product, the aftercare, support and corporate arrogance will probably continue to put off a lot of people that have issues.
Microsoft isn't much better, but at least they admit there are problems and vulnerabilities that they try to fix (although do a crappy job of most of the time).