Apparently Apple is telling their employees to neither confirm or deny there's a problem. On top of that they're telling their employees not to escalate the issue to any higher levels of support. So I guess Apple owners who get infected are SOL.
Quote:
Important:
- Do not confirm or deny that any such software has been installed.
- Do not attempt to remove or uninstall any malware software.
- Do not send any escalations or contact Tier 2 for support about removing the software, or provide impact data.
- Do not refer customers to the Apple Retail Store. The ARS does not provide any additional support for malware.
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http://www.zdnet.com/blog/bott/apple...e-malware/3362