Quote:
Originally Posted by 4X4
Belus? Are you telling me that they're somehow intertwined? I was considering Telus, even if there's a contract, but no way in hell Bell gets any of my money. Please clarify.
Just called this morning to find out my payout; lo and behold, my contract restarted in Feb. $400 cancellation fee.
Bullshiz, IMO.
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Yeah sounds like you got screwed. Maybe I should check, but I made sure to ask the question at the end of the call about if my contract would be restarted and they said no. I've had minor adjustments made over my previous 3 year contract before I got the iPhone 4 and I can guarantee you that they never extended my contract, otherwise I would have never been able to upgrade to the iPhone 4.
I say "Belus" because our experiences with Bell and Telus from a customer service standpoint are very similar - in a negative way. When it comes to getting results for my problems, Rogers has handled them best.
My girlfriend left Telus because of their piss poor service (might be better now, that was 3 years ago), and went to Solo (owned by Bell). Bell later on offers a BlackBerry and will waive the cancellation fee for Solo. She takes, but 3 months since she's still getting Solo bills and can't even check them online because her account is now cancelled, and they "can't seem to know exactly why" she gets them. Weird!!
Her new blackberry is not doing well already. It's repeating button presses and it's very frustrating to try to type. She calls Bell to find out what she should do and they tell her to go to the store she got it from. The guy proceeds to do a ton of things like clearing caches and resetting the phone from scratch, but it still happens. She comes back again and they still refuse to send it in. He spends 30 minutes going through basically every menu in the blackberry while we watch, and we're wondering wtf he's doing (I am very familiar with the BlackBerry having owned one for 3 years. He had no idea what he was doing). He then says she will have to pay for a loaner phone ($50) while it's sent off to be fixed...3 months in? Ridiclous!
Basically, after a half dozen calls with Bell (including myself calling for her a couple times to try to better explain her issue), she can finally send off her phone and have a free loaner. Why are they making it so difficult to fix a brand new phone? Rogers has never asked me to pay or made me waste so much time going back and forth with them for issues with my phone.