Quote:
Originally Posted by DementedReality
i hate video stores, especially BB.
2 examples of why they are outdated:
1) why dont they have an auto check out? i hate standing in line and its something easy to scan and swipe. oh ya, so they can route you through their maze of merchandise on your way out.
2) why do they have the front desk people answer the phone? so i stand in line for 10 minutes and some one calls in and gets the clerks attention ahead of me? bad customer service, take care of the people with the cash in the line up first!
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Re: 1. That's the whole point. They don't really make money on rentals anymore. Getting rid of that maze would probably cost them more, than the business garnered from not getting rid of it.