Regarding the speed increase, I was noticing some painfully slow upload speeds earlier today (after reading this thread I thought that I'd see if I had the "new" speeds). My download was a respectable 15 Mbps, and my upload was an abhorrent 0.2 Mbps (it should be 1 on the "old" Extreme and 2.5 after the change).
After resetting the modem, trying it with a direct connection (no router), etc. to no avail, I gave them a ring to see what's up. The Shaw guy said that my modem had already been provisioned for the new speeds, so the 0.2 upload speed was especially bad, and even my downloads weren't looking very good. We did some resets and other testing, using different computers, etc. nothing changed. He also confirmed that there was no congestion in my area, and even if there was, it would be impacting my downloads more than my uploads anyway.
Long story short - it looks like my modem might be on the fritz. He scheduled me a service call for Tuesday, but if I wanted to, I could take my modem to a retail location tomorrow and swap it to see if that helps. UBB issues aside, I have always been pretty happy with Shaw's customer service. Sometimes it is a pain to get through, but they'll gladly swap faulty hardware for free, as well as free service calls. So if you're not getting very good speeds, maybe give them a call as you might have some hardware issues.
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