To a small extent, I do sympathize with the owners. Animal rights activists often have no idea what they are talking about and have uninformed/irrational standards for zoos.
I've heard people call the APHIS in the US about an aquarium monk seal enclosure. The enclosure was covered with seal hair and the animals looked "ragged". Apparently they did not know the seals naturally moult at certain times. At those times, it is impossible to keep the enclosure clean, although they still try, and the seals lose a lot of hair.
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