Quote:
Originally Posted by FlamesAddiction
That's probably good advice. I am usually pretty nice to them. I talk ####, like how I'm going to call them and freak out, but then I am actually pretty polite to them. I have a breaking point though, like when I tell them the problem and you know by their responses that they did not listen. When you get a bill with the wrong name and you can't make changes to your account because they have the wrong name on it, and their response is that it will cost $4 to send you a new bill like it was my fault... that is when I start getting a little cheeky with them.
I went down to talk to the manager and he typed a couple of words in the computer and says it is all fixed... I guess I'll find out next month for sure. I hinted that it was very stressful and inconvenient hoping to get something, but no dice...  |
I wasn't implying you didn't do any of that, just a general piece of advice which was related to the topic at hand. Glad it's worked out (in retail often the managers/assistant managers know what they're doing and can fix things easily where part time employees either don't have enough experience or work shifts opposite the manager for a reason)
Quote:
Originally Posted by Yamer
I worked as a CSR for AT&T for the better part of 2 years. I can certainly back up what Maritime Q-Scout mentioned about courtesy, it goes a long way. Especially when you deal with upwards of 60-70 customers a day, of which 10 treat you like a human being.
It also makes a big difference on which CSR actually picks up on the other end.
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I once cancelled a texting plan for my cellphone, then got a ton of text messages from people outside My10. Would have paid a ton for the mistaken (which I made after careful consideration and opting myself to take the package off to save money).
I called up was nice told them exactly what happened and they put the plan back on and did so retroactively so I wouldn't get charged extra. Being nice has great perks