I worked as a CSR for AT&T for the better part of 2 years. I can certainly back up what Maritime Q-Scout mentioned about courtesy, it goes a long way. Especially when you deal with upwards of 60-70 customers a day, of which 10 treat you like a human being.
It also makes a big difference on which CSR actually picks up on the other end.
__________________
"It's a great day for hockey."
-'Badger' Bob Johnson (1931-1991)
"I see as much misery out of them moving to justify theirselves as them that set out to do harm."
-Dr. Amos "Doc" Cochran
|