Quote:
Originally Posted by Maritime Q-Scout
This isn't directly at the original poster, but general advice for dealing with any call centre employee.
When you call up speak in a pleasant tone no matter how upset you are. Remember the person on the other end didn't maliciously attack you and screw up your bill/stuff/etc
Present a solution if at all possible. If you can say "this happened, and if you could do this for me that would be great." But make sure the solution is reasonable.
Use the employee's name as much as possible. If you personalize yourself with the employee, they'll be more likely to twist and bend the rules to help you out, or find a solution by thinking outside the box.
Good luck to the OP
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That's probably good advice. I am usually pretty nice to them. I talk ####, like how I'm going to call them and freak out, but then I am actually pretty polite to them. I have a breaking point though, like when I tell them the problem and you know by their responses that they did not listen. When you get a bill with the wrong name and you can't make changes to your account because they have the wrong name on it, and their response is that it will cost $4 to send you a new bill like it was my fault... that is when I start getting a little cheeky with them.
I went down to talk to the manager and he typed a couple of words in the computer and says it is all fixed... I guess I'll find out next month for sure. I hinted that it was very stressful and inconvenient hoping to get something, but no dice...
