Quote:
Originally Posted by FlamesAddiction
I had a bad experience with them too before. We were having trouble with our satellite service. But the trouble with them was just that they were so rude and didn't care (they actually made my wife cry on the phone). They eventually admitted that they couldn't serve us and let us out of our agreement.
With Rogers right now, it is just mind boggling how they could mess up like this and then throw their hands up in the air and try to blame me for the mistake. I think I would take Bell's rudeness over this issue, which isn't just frustrating, but for all I know, it could affect my credit standing. I'm on the hook for a bill that isn't mine and the only way I can change it apparently is to find a person named "Mary Black" to come in and do it for me.
I don't know... I'll go talk to the bossman or woman today and find out if they can do something. The people that work their after hours are really young and the people on the phone need to go back to ESL classes.
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Call in (or get your wife too) say you are Mary Black. They will probably ask for details like address, etc to confirm your identity, then change what you need to.