Someone told me a story last night about a problem they had with Rogers. This guy got a copy of the contract he signed and found the arbitration clause contained therein. At the time, the clause said that all costs of the arbitration would be borne by the company. He sent them a notice to arbitrate and got a good response from their legal department. They forgave $400 in cancellation fees they were trying to charge him in return for allowing him to continue to be a customer.
I have no idea if this would even be possible in your situation but thought I'd share.
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