[FlamesAddiction]

I am at my wits end with this company now. They have to be the worst company do deal with.

A few months ago I moved to Ontario. When I moved into my new place, the first thing I did was go to Rogers to get TV, phone and internet hooked up.

Not using real names, let's say that the old tenant of where I am is named Mary Smith and my name is Joe Black. When I started getting the bills, I was getting one for Mary Smith (the old tenant) and one with the name Mary Black (fictional person with old tenant's 1st name and my last name). Looking over the charges, it was obvious that the one with the Mary Black name was my bill (should have had Joe Black on it). So I paid my bill and went to Rogers to explain the error. They assured me that everything was fixed.

The following month, nothing changed and I received both bills... so I went back down to talk to them. I paid the bill that was addressed to the fictional "Mary Black" and they told me the error was corrected. This month, I received NO bills in the mail but paid my bill through the accounts feature on my phone.... and low and behold, I was being charged for Mary Smith and Mary Black's bills. I called them and they were not even listening to problem. They said that if I wanted a paper copy of the bill, there would be a $4 dollar service charge and that it was my fault for telling them they were being sent to the wrong address. Then they told me that I didn't have the right to make any requests about the account because it wasn't my name on it.... they said I would have to get "Mary Black" to do it. I tried to tell the guy on the phone that "Mary Black" didn't exist, but he didn't seem to understand. I went down to Roger's and the girl there said that she doesn't know how to fix the problem. Then she got all snarky and told me that I should use internet billing and then I don't have to worry about it coming in the mail... which isn't the point. Besides, I get over 100 emails a day and rely on paper copies of bills to prompt me to keep up paying and to expense to it to the company I work for.

Anyway, to make a long story short, I have to take time out of my work day to go and talk to a manager today. Time that I will have to go back to work for so I can get all my billable hours in and I have little faith that anything will change. One other thing to mention, is that I have an idea of why the mistake happened. When I was at Roger's that first day, the old tenant also happened to be in the store getting her services changed... so it makes me wonder if she is having the same issue.

I just had to get that off my chest.