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Originally Posted by octothorp

All I can say is Mac store employees are a bunch of morons. On the phone I asked if they had any of the high-res display ones in stock. The guy says that they've got the anti-glare ones, but not the glossy. We head into the Mac store, tell them we want one of the high-res models. The guy on the floor says that they don't have the anti-glare ones, but do have the glossy. We set up all the other specs, and he inputs them into the order system. I say, wait, that's the high res model, right? Of course, he's says, with a patronizing tone. I let my wife take care of the purchasing, (it's her laptop), and then a half-hour later I look at the box. Hell, it's the standard-def model. So I go back to the store and ask what the deal is. He didn't even realize that there was a high-def glossy version of it available until I pointed the option out on the website. So it's an option that's not available in-store, which I can accept. But if he had spent even 30 seconds listening to what we wanted rather than trying repeatedly to sell us some stupid training package that we made it clear we didn't want, he wouldn't have wasted our time as well as his own.
I shouldn't say all mac-store employees are a bunch of morons. I've had some good experiences, but honestly it seems 50-50 at best, and the Chinook location seems to be far less on-the-ball than Market Mall.

So did you end up keeping the laptop or did they refund you? I would have demanded a refund right there and them take it back. Not your fault the guy is an idiot and is selling you something he is clearly lying about. Hopefully you got your money back.