Quote:
Originally Posted by PsnaP
Do you know what it costs TELUS to roll a truck?? If a sub wants a new modem juat cause.. its not going to happen. If they are having issues or troubles.. then yes, a truck gets rolled.
You think my posts are annoying to read? Yours are just as bad.. all your info is based on here say from other people and BS you pull outta your rear end. Im not sure what they are teaching you guys in the tower but its not what happens in the field. Why dont you hop in a truck and find out for your self what goes on outside of your cube.
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I know don't know the exact cost, but I do have an idea. Unlike a technician in the field I speak with almost every single department every day. On a daily basis I'm in contact with front line sales, techs on the field, dispatch, tier 2 tech support, and each one of those departments managers on occasion.
If a customer wants a new modem just because, and they are having some issues like the poster here mentioned... it gets done. Period. Infact, if a customer would call in and be willing to name drop the competition to get a new modem.. guess what? Yeah you got it a truck gets rolled.
TELUS wants everyone who has Optik, ideally, to have the actiontec. I'm sure you know why too, being a field tech.
You're narrow view of the business is quite clear when I read your posts
Quote:
Originally Posted by Roast Beef
Probably. TELUS replaced my old 2Wire modem with a D-Link G3810 when I switched from the old Minerva Telus TV platform to the current MediaRoom system. I quickly found that my wired devices could no longer talk to the wireless ones. I did some digging around in some forums and found that quite a few people have the same issue with the D-Link router.
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The actiontec doesn't have this issue