Quote:
Originally Posted by llama64
Telus is getting customers not due to any "genius move" on their part, but because Shaw just cost themselves a boat load of customer trust.
Had Shaw not dropped the limits, that would have stopped a lot of people from jumping ship. The way Shaw handled this initially runs counter to their entire communications strategy: "People powered". Interestingly, when I called into Shaw to complain in early January, the guy I talked to mentioned that there was a lot of internal dispute over the move which was causing a re-evaluation. This re-evaluation was announced this week. This gives me hope that Shaw will do the right thing. Telus sitting on the fence will actually lose out ultimately by not engaging their customers in good faith.
Cost per GB is estimated around .1$ for most major Telco's. Thinking you can get away with marking it up to 200x that amount is a tremendous abuse of customer faith. Just because it's half of Telus' rate doesn't make it any better - just shows that Telus thought they could rip their customer's off even more. And really, both rates have been in place for 4 years now and have exists to give them a way to punish network abusers. It wasn't until recently that it has become a tool to generate more revenue.
A price point of .5$ per GB is reasonable for overages assuming the data caps aren't abusive. I say this as a customer of Shaw - this is a price I would be willing to pay. Anything more and I consider walking.
I'm just glad we don't have to live under Bell's dominance - that company makes both Shaw and Telus look like angels.
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I agree that the limits dropping are a big part of why Shaw customers are unhappy.
As for the price per GB, $2/GB is way too expensive, you are 100% correct, but you are overlooking the fact that they had many options, including data buckets or upgrading to another plan to avoid that charge. The same way you don't get a 100 minute plan on your cell phone, then use 200 and complain about the bill. To be honest, anyone who uses that much bandwidth should be on Extreme to start, so the real numbers we should have been discussing are $1/GB .
Although, all really doesn't matter now. We just need to wait for Shaw (and Telus I suppose) to figure out what they want to do.