I believe Enmax have been experiencing computer problems the last year or two, and it's important to keep track of the various items to make sure you are being billed for them.
Their system seems overly complicated as they seem to have different billing intervals for each item eg. electricity, natural gas, water/waste water drainage, waste & recycling.
When I switched from Direct Energy to Enmax for natural gas, I had to phone and remind them to start charging for the gas several months after
I switched.
Also, for some reason they stopped billing me altogether for several months, and I ended up with a very large bill.
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