Quote:
|
Several travellers who bought an all-inclusive vacation package in Mexico say they got a nasty surprise after arrival — they were booked into a hotel for one night less than expected and had to check out 17 hours before their morning flight home.
|
Full article
Thankfully (and surprisingly) Expedia is trying to rectify.
Quote:
"[We] are following up with each Expedia customer affected to make sure this experience is set right with them. We are also following up with Sunwing/Signature Vacations to ensure this doesn't happen again."
By the way these packages are structured, Lucas said, it appears Sunwing could sell the same rooms to different customers — for the same nights.
After outgoing passengers who buy the "late checkout" leave at midnight, their room could be cleaned and given to incoming passengers who arrive early in the morning, and counted as their first paid hotel night.
"This has been going on for quite some time, I think, and they are doing it because they are making money," said Lucas.
|