Quote:
Originally Posted by BigBrodieFan
I have been 'boss' to two girls, ages 24 and 25 now, for 2 years. They drive me absolutely insane on a daily basis. I am 36, a woman, and I work in an IT related business so it's hard for me to gain respect in the first place. I have to put up with men patronizing me and making constant sexual innuendos- but the two girls bother me more than anything.
They are CS (like your people). They handle our client calls and changes to accounts. They come in late EVERY DAY, they are always eating/drinking coffee/making coffee and they are continually grouchy, like they are doing me a huge favour by being here. I know they are on facebook (I don't care, so am I) during the day and they goof off on the internet, but what bothers me is their lack of respect and their attitude. They'll come in at 8:15 (we work 8-5) and then leave at 5:10 and request overtime for the 10 minutes extra they've worked.
You SHOULD be able to come and go when you want and even more important, you SHOULD be able to trust your employees to run your business when you are gone. I make commission and part of it is retaining customers. With their flippant attitudes it's hard sometimes.
If I were you, I would have a meeting with them and tell them 'Look, this is what bothers me, if you want to keep your job, I expect you to behave a certain way.' Lay down the law. If they hate you, who cares- hire someone else. It normally takes me about 4 hires to get to someone who's reliable and efficient.
Good luck  |
Let me tell you something, as someone who works on partial commission, who's primary role is based around retention and expansion of existing client base, if someone is making it harder for me to make money, I'm kicking their a$$es into orbit. Nobody dicks with my paycheck, you just don't accept it.
And with the economy the way it is, there are lots of good workers out there looking for work, and they're hungry, you might want to remind them of that the next time you review their quality of work.