I think my Shaw connection is to blame, but once I finish watching the 3rd season of Mad Men I am canceling this. My connection speed is never good enough for HD and recently the quality drops so low it's barely watchable. I know it's probably not Netflix's problem, but it doesn't really matter because the end product on my TV is terrible. It's blocky as crap and sometimes the sound stops but the video keeps playing, it freezes and sometimes it stops altogether.