Quote:
Originally Posted by Yamer
I have also been looking into getting a PVR/HD terminal for Shaw. However, I have heard that the boxes that they retail are quite buggy/glitchy. It doesn't seem to happen to everyone, but the chances of it happening to me (with the luck I have) has really made me hesitant to pick one up for $350.
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2 of the 5(?) Pace boxes that they have were pretty bad. One was recalled by the manufacturer. I was told by a friend who works at Shaw to avoid the Pace boxes if you can, so I have done so and it has worked out well. The advantaged to them, as I understand it, is you can buy the box and then add the PVR storage afterwards if you decide you want it later.
Quote:
Originally Posted by FireFly
There is a 3 year warranty on all devices and if you have the triple play (phone, internet and cable) you have warranty for as long as you have the bundle.
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I can confirm this. Our PVR started to die (hard drive was grinding) so we called in and they booked a service call to send out a replacement box. We asked them if we could get a DCX 3400 instead of our current box and they were a little difficult about it but I am pretty sure we paid a little out of pocket for the upgrade (not sure, the wife handled them).