For the record, Telus customer service has been an absolute disaster for me so far. Here's the point form version of my Telus hell:
- Installation of HD-PVR, 2nd box, and XBox 360 scheduled for Saturday, December 4th.
- Installer does not appear
- Call Telus, appointment was changed to December 5th (they just didn't inform me)
- Sunday, installer appears 2 hours late.
- Installer does not bring XBox 360
- Installer does not have permission to install 2nd box
- Call Telus to schedule completion of installation, cannot process request until Monday
- Monday, call Telus to schedule completion of installation, they will call me back when they can process request
- Telus does not call back
- Finally call Telus again on Friday, book appointment for Wednesday, Dec 15th
- Eagerly anticipate how they'll screw up next
On the plus side, the tech is fantastic. I generally don't need a great deal of customer support so I'm hoping this won't be a problem.
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