If there is a customer hierarchy then I'm probably looking up at the soles of the feet of the guy on the bottom rung of the ladder. I owe them plenty, they've got nary a penny of mine.
The effed up thing about it all is that they recently changed the policy that made it easy to do this thing (delay a payment by a day) into a total goddamn 3 day hassle. I did the same months ago and it was a keystroke. Now the wait is on. It's not just me either. The phone system at the call-centre tells you this immediately before you even talk to a person. "Hi, this call will be recorded, and effective September 1, three days notice will be needed bla bla bla".
R.B.C S.U.X
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