Quote:
Originally Posted by Rathji
What is the overall experience that other people have had with Telus customer service? Especially compared to Shaw's and Bell. Were these 2 people jaded by past experiences that were no longer really valid?
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Personally I notice a
huge difference between the level of support you get from Telus depending on if you are on a contract or not. The only contract I have agreed to this century from Telus was a 1 year contract; but that only had a $120 cancellation fee and I had my first 2 months free. ($140 value.) So really it wasn't any kind of penalty if I wanted to cancel.
Currently we pay $35 for home phone and 6 mbps internet with Telus, and I look at friends who pay more than double that on a 3 year contract; but got a $500 laptop in return.
My bottom line- Telus is OK as long as you aren't on a contract.