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Rathji · 11-27-2010, 01:36 PM

I was at my Christmas party last night and one of the husbands there worked for Telus, so I proceeded to ask him about how he liked the new Optik TV and if he had any problems with internet speeds while watching TV.

He said that he was sure the product was good, but his experience with Telus and thier customer service was really bad across the board, even with the staff discounts he couldn't bring himself to deal with with it. He said they used Shaw for TV and Internet and Rogers for wireless. Needless to say, I was really shocked. Another person at the table, who sets up phone stuff for our remote offices with Telus repeated the same sentiment and blamed it on the contracts Telus gets people to sign, so it means they don't try enough to ensure things get fixed.

What is the overall experience that other people have had with Telus customer service? Especially compared to Shaw's and Bell. Were these 2 people jaded by past experiences that were no longer really valid?

11-27-2010, 01:36 PM	#298
Rathji Franchise Player Join Date: Nov 2006 Location: Supporting Urban Sprawl Exp:	I was at my Christmas party last night and one of the husbands there worked for Telus, so I proceeded to ask him about how he liked the new Optik TV and if he had any problems with internet speeds while watching TV. He said that he was sure the product was good, but his experience with Telus and thier customer service was really bad across the board, even with the staff discounts he couldn't bring himself to deal with with it. He said they used Shaw for TV and Internet and Rogers for wireless. Needless to say, I was really shocked. Another person at the table, who sets up phone stuff for our remote offices with Telus repeated the same sentiment and blamed it on the contracts Telus gets people to sign, so it means they don't try enough to ensure things get fixed. What is the overall experience that other people have had with Telus customer service? Especially compared to Shaw's and Bell. Were these 2 people jaded by past experiences that were no longer really valid? __________________ "Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."