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Old 11-22-2010, 03:32 PM   #44
Misterpants
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Quote:
Originally Posted by pylon View Post
Thats not how it works, but thanks for trying.

If you are making a hard offer on the vehicle, and the dealer accepts, then you reneg then I feel they should have the right to keep your deposit. On credit issues, we would never keep a deposit, unexpected insurance rate hikes either.

Obviously if you cannot come to agreeable terms, no dealer can keep a deposit.

Why certain dealers request deposits with offers, is because it weeds out the people that are really there to just waste time. You would be amazed at how many people are just there to waste the dealers time, and pretend they want to buy a car.

When I was on the sales floor, and someone made me an offer on a car, I would word it exactly like this ,"So, Mr. Smith, your telling me that if we accept your offer, you are prepared to put a deposit on the car today?". If the answer was yes, I would take his credit card in with the offer, and if it was accepted, I would run a $1000 deposit. If we could not take the offer, I wouldn't take the deposit.

I was one of the top sales people in Canada for my brand, for a lot of years. And never once did I have someone not understand why we asked for a deposit if an offer was accepted. You are asking me to take a $50,000 piece of inventory of the shelf for you, of course I am going to want some sort of commitment.

I am sure sample00 will agree with this though. It is absolutely AMAZING how many people have deaths in the family the day of or ofter they buy a car, or lose their jobs, or get divorced overnight. All so they can cancel their deal...lol. Its like they sit there and draw up this master plan... Ok, tell the dealer that you lost your job, I got dignosed with cancer, and your father died.... all between 7 pm last night, and 9 am today... I'm sure they have never heard that excuse before! If people read the fair trading act, and understood there is a cool down period, and they just need to be honest they got cold feet, they wouldn't make themselves look so lame. The funniest one was when I was a noob in the business, and a client did the "My husband passed away trick" I sent a card to her house expressing my condolences, and her husband called me screaming at me for being a dick and calling his wifes bluff. I said "Dude, I felt bad for her, I thought you died."
I don't think people are PRETENDING they want to buy a car. I think they are PRETENDING they want to buy a car from you. I think it is reasonable that a customer wants to know what the true cost of doing business with your dealership is versus any of the other places they could buy the same or equivalent vehicle.
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