Both sides are probably partly to blame. In my experience diaper emergencies always seem to happen right when the pre-boarding announcement is made - I've never missed a flight because of it though, and if I was cutting it that close I'd do it on the plane. Changing a 16-month old on a change table in an airplane is not easy though, since the change tables pretty small. And Alaska Airlines has horrible customer service and my experiences with them have been pretty bad, so their attitude to the situation does not surprise me at all.
|