Quote:
Originally Posted by Rathji
When you call Shaw, depending on who you talk to, you might get some resistance. Make sure you know what is being offered by Telus. Know the exact plan, and dollar amounts that you need to duplicate your existing service. Know the terms of any contracts. Explain that you have the offer from Telus and that you would like to keep using Shaw because (you like the service, there is no contract, internet is faster, etc etc) but they need to be able to offer you comparable pricing.
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This is really good advice, especially knowing the Telus deal inside and out. In my case at least, they basically quizzed me on what I knew about the Telus deal, and anywhere I stumbled (aka didn't know it) they could probably use as leverage to give me less of a deal.
Make the Xbox a selling point. Make the dirt cheap introductory rates a selling point. Tell them that you just want to save some money.
With my recent experience revising my plans with Shaw and Rogers, being civil and making idle conversation works well every time. You want to make their day better, not be "that guy".