Quote:
Originally Posted by JiriHrdina
I bought my fiance's hers at Spence and enjoyed the process. Honestly I don't know if I got a great deal or not - but she loves the ring and that's all that I really cared about.
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I wasn't going to share my Spence story, but it seems as though they are getting mixed reviews on here. I want to side with the "never buy at Spence" side.
I did some research into buying my engagement ring for my wife. I ended up spending a lot more on it than I expected I would, however not as much as lots of the guys in this thread it would appear.
I got the ring through Spence, paid extra for a lifetime warranty on the ring. It was conditional on taking it to Spence once a year to get it "maintained". Within six months of owning the ring the diamond turned "milky". I don't know the technical term, but apparently this happens to a diamond from time to time (basically shatters on the inside I think).
I was not worried at all about this, as I remembered my deal with Spence. However, when I took it in they would not honor the warranty. They told me the warranty applies to the "ring" not the "diamond" and that they are two different things. The salesman told me that they would never warranty a diamond, that would be "crazy" because you can never foresee if something like this is going to happen. I was pissed, I complained, I submitted my case to the better business bureau, I complained some more. Nothing ever came of it.
I was pissed off enough with Spence that I shopped around for where to replace the diamond, each place that I checked was willing to sell me the exact same diamond (I still had the spec sheet from Spence) for far less than I paid for the original. In the end I purchased the diamond for 65% of what I paid through Spence.
I will never go back to Spence, they will never get another penny from me. It is obvious to me that they are way overpriced, and I don't like how they do business.