Quote:
Originally Posted by VANFLAMESFAN
If I'm the Shaw guy and you tell this, I would think you might be lying as well. Think about how many people phone each day to shaw to try and get some free channels or get this discounted or say this and that. What makes your call stand out from the rest? Nothing.
The only thing I understand about your gripe is that the rep originally told you they were going to credit the six months. That rep should have left a note on your account or something along those lines.
I could easily phone today and ask them to credit 6 months of movie central at 17 bucks a month, but they probably wouldn't believe no matter how convincing I sound. As a customer, you have a responsibility to make sure you get what you are paying for and if you're not, you need to let them know ASAP.
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If they think their customers are lying to them all the time I am not interested in being their customer. It's fair to assume that most customers are in fact not gaming the system. It's poor business to punish the many that are honestly having a problem to stop the few that are lying.
I am sure I spoke to a low level person when I phoned. I'll be phoning the retentions/canceling people tonight and I'll get it resolved one way or the other.