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Burninator · 10-28-2010, 01:02 PM

Have had really good Shaw customer service up until about 10 minutes ago.

Phoned them in September because I noticed I wasn't getting all the channels I was paying for. As it turns out I haven't been getting these channels since April. The rep fixes it on my end, but said she had to send a crew out to fix something in the street and once that happened they would phone me and credit me back till April. No phone call. I phone them today they said that I could have been lying about it and that they can only credit me for 4 days (end of billing cycle) but she would credit me for the month of September.

So I paid for 6 months of something that I wasn't getting and I only got the money back for 1 month of it. Nice Shaw.

10-28-2010, 01:02 PM	#38
Burninator Franchise Player Join Date: Dec 2003 Exp:	Have had really good Shaw customer service up until about 10 minutes ago. Phoned them in September because I noticed I wasn't getting all the channels I was paying for. As it turns out I haven't been getting these channels since April. The rep fixes it on my end, but said she had to send a crew out to fix something in the street and once that happened they would phone me and credit me back till April. No phone call. I phone them today they said that I could have been lying about it and that they can only credit me for 4 days (end of billing cycle) but she would credit me for the month of September. So I paid for 6 months of something that I wasn't getting and I only got the money back for 1 month of it. Nice Shaw.