[return to the red]

Just got off the phone with shaw after waiting for a call back of over an hour (last night when I called I didn't have the option to leave my phone number for a call back). After all my troubles with my PVR the CSR told me that they will reset the box and to go home and tape another program and see if the problem continues.

Now I'm not a tech savy kind of individual but the problems of freezing and recordings stopping in the middle of pvr'ing seem like a hardware problem and nothing a reboot (loved that show by the way) would handle.

I guess I just want a new HD PVR box and be done with it.