[Rathji]

Originally Posted by Buff

Pretty much everything is connected to customer service, in some way or another. So essentially I've been doing customer service for 15+ years. Every business or organization has their exceptional moments, just as every place has their bad moments in customer service. Some people get lucky with certain companies and some people just attract the short straw.

I consider myself to have had good luck with Shaw. From my personal, and business dealings with Telus, I've had quite a bit of back luck, but not always. I've seen times where you can do no wrong for some customers, and I've seen other times where no matter how hard you try, no matter how careful you are, something seems to go wrong with a particular customer. It happens. Businesses lose/gain customers as a result of their customer service. No business is completely fool proof, nor are they completely incompetent (save for the businesses that go under).

So to say that somebody's CS is good or bad, is only partially correct. In some instances yes, in some no.

This is totally true, but in this case Shaw knows their call wait times are really bad right now, hence the large hiring spree they are on.