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krazycanuck · 10-22-2010, 01:31 PM

I can top them all...

Last month I phoned and cancelled my Shaw services (girlfriend works for Telus, we get a damned good deal). I asked for the service to be haulted on October 31st, which the CSR confirmed with me. We have a Telus install date of November 1st.

On Monday morning, I woke up to no phone, cable or internet. So on my way to work I phone them and am told that my service was cancelled as of October 18th (which was my end of the billing cycle) and told that the only time they cancel accounts is the last day of the billing cycle. So either the guy was brand new or lying. Eventually he gets everything hooked up again and I'm told again that everything will be cancelled as of the 31st.

Tuesday morning I wake up, only this time the internet is still working and the cable and phone are out. On my way to work I phone again and talk to technical support this time, she says it was a technical problem and gets the phone up, and says the cable is back as well. I get home, the cable is still out (I miss the Flames game). I finally get through to technical support again at 9pm after waiting for a call back for over an hour. They say that customer service has locked out my account and there is nothing they can do to get me back up because they're closed.

Wednesday afternoon I phone back (the internet and phone went out again, and cable remains out). I talk to a couple people and they figure out that my disconnection date was never updated from October 18th. So they say that they fix that, update it, everything works and I'm told it's all good.

Yesterday afternoon I come home again the cable is out, phone is out, internet is out. I'm pissed at this point in time, so I call them and I'm informed that my cable has been physically disconnected by a service guy. They never let the service people know of the original screw up. So I'm told that the next open date for a service call is a 5 hour window on Saturday. I get more pissed at them, they say that they'll get someone out on Friday. I hope for their sake I don't have to make another phone call.

I've spent minimum 3 hours on the phone with these people over the past week. Shaw customer service BITES.

10-22-2010, 01:31 PM	#26
krazycanuck Won the Worst Son Ever Award Join Date: Oct 2006 Location: Sherwood Park Exp:	I can top them all... Last month I phoned and cancelled my Shaw services (girlfriend works for Telus, we get a damned good deal). I asked for the service to be haulted on October 31st, which the CSR confirmed with me. We have a Telus install date of November 1st. On Monday morning, I woke up to no phone, cable or internet. So on my way to work I phone them and am told that my service was cancelled as of October 18th (which was my end of the billing cycle) and told that the only time they cancel accounts is the last day of the billing cycle. So either the guy was brand new or lying. Eventually he gets everything hooked up again and I'm told again that everything will be cancelled as of the 31st. Tuesday morning I wake up, only this time the internet is still working and the cable and phone are out. On my way to work I phone again and talk to technical support this time, she says it was a technical problem and gets the phone up, and says the cable is back as well. I get home, the cable is still out (I miss the Flames game). I finally get through to technical support again at 9pm after waiting for a call back for over an hour. They say that customer service has locked out my account and there is nothing they can do to get me back up because they're closed. Wednesday afternoon I phone back (the internet and phone went out again, and cable remains out). I talk to a couple people and they figure out that my disconnection date was never updated from October 18th. So they say that they fix that, update it, everything works and I'm told it's all good. Yesterday afternoon I come home again the cable is out, phone is out, internet is out. I'm pissed at this point in time, so I call them and I'm informed that my cable has been physically disconnected by a service guy. They never let the service people know of the original screw up. So I'm told that the next open date for a service call is a 5 hour window on Saturday. I get more pissed at them, they say that they'll get someone out on Friday. I hope for their sake I don't have to make another phone call. I've spent minimum 3 hours on the phone with these people over the past week. Shaw customer service BITES.