I called Shaw on Tuesday to change around my services.....about a 40 minute wait in the middle of the morning, thought it was kinda bizzare.
That said - Telus still takes the "WTF!! Cake". I called them once around 530ish on a weeknight.....straight to the hold music. Stayed on hold until 8pm, at which point I got the "I'm sorry, customer service closes at 8pm" message and the system hung up on me. Needless to say, I reached a level of pissed-off that I didn't know even existed.
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