Quote:
Originally Posted by MJM
They used to be top-notch, and even if I could save a little money somewhere else I would stay with them because of it.
It downright sucks now. I've had to call them a couple times lately about billing matters and one time I was on hold for close to an hour, and today i'm on hold for 20+ minutes and accounting.
Absolutely brutal!
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They were seriously short staffed in their TSR/CSR areas. This is for a few reasons, but I think it has mostly to do with more calls from in other cities being routed to Calgary for some reason. A TSR I know has seen days where she only deals with people from Edmonton.
I know for the TSR area, they hired about 30 people that started last month and are hiring at least that many this month (the job fair was a couple weeks ago IIRC).
I expect it to get a lot better, since they realize it is a problem and are hiring to correct it.