I just called Shaw too because we moved, and this thread inspired me. I had spoken to Telus however, and they didn't seem to offer me anything as good as what you all have been offered... strange.
Either way, I spoke to the loyalty people at SHAW and I got a polite... but also smart customer retention person. Damn she knew her stuff. I talked about the promos a "friend" (aka people in this thread) received from Shaw after speaking to Telus. She picked Telus apart... that you have to pay per box with Telus, that they offer 89 channels but like 50 of them are music stations... that their service all goes through DSL and that it requires crazy bandwidth...
Anyways, she said since I'm a fairly new customer (Started Sept 09) that I had already enjoyed 6 months of promo-pricing... which is true, and a month of free internet... which is true, and that it was a little early for her to justify another promo. (literally, she has to justify it to a manager)
She went on to offer me Home Phone service for $15/mo for a year instead of only 6mos before it goes to $21/mo (phone will be a new service for us, we used to use our cells only).
I told her $30 over the course of a year wasnt that great ($5/6mos). I asked for free HD box rental and she came back with free lifetime rental and new hardware which can be upgraded to the PVR for $150. That will save me $13 a month... not
amazing but it doesnt hurt, and will save us $150. Its basically like getting my phone service for like $7.
Anywho, thanks for the inspiration... I'm going to call them again in a year or so and get them to sweeten the deal.
