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Devils'Advocate · 10-02-2010, 07:52 AM

I have a no-frills, no-points, no-nothing CIBC credit card. Had the card since the 90s and until now have had no problems.

I received a call last month from CIBC asking if I wanted to upgrade to their Aerogold card. I said no way... I didn't want to pay the annual fee.

Yesterday the Aerogold card arrived by mail. The annual fee was posted on my existing no-points card!!

I absolutely told them in no uncertain terms that I did NOT want this card. I'm thinking that the phone person probably gets paid commission on any new customers they get, and in an attempt to get some extra cash, they marked me as wanting the new card.

I could probably just call them up, have them cancel the card and get my annual fee back. But why do I have to jump through hoops because of their incompetence? At the very least, I will be dropping my no-frills card with them.

I'm wondering if this was just one rogue agent, or if CIBC is doing this as standard procedure - "upgrading" existing customers whether they want it or not, hoping that most won't bother going through the hassle to have it reversed.

10-02-2010, 07:52 AM	#1
Devils'Advocate #1 Goaltender Join Date: Jul 2005 Exp:	CIBC Credit Card Issue I have a no-frills, no-points, no-nothing CIBC credit card. Had the card since the 90s and until now have had no problems. I received a call last month from CIBC asking if I wanted to upgrade to their Aerogold card. I said no way... I didn't want to pay the annual fee. Yesterday the Aerogold card arrived by mail. The annual fee was posted on my existing no-points card!! I absolutely told them in no uncertain terms that I did NOT want this card. I'm thinking that the phone person probably gets paid commission on any new customers they get, and in an attempt to get some extra cash, they marked me as wanting the new card. I could probably just call them up, have them cancel the card and get my annual fee back. But why do I have to jump through hoops because of their incompetence? At the very least, I will be dropping my no-frills card with them. I'm wondering if this was just one rogue agent, or if CIBC is doing this as standard procedure - "upgrading" existing customers whether they want it or not, hoping that most won't bother going through the hassle to have it reversed.