it's because NFL and NHL Center Ice games are broadcast in MPEG-4 format, which the older boxes don't support. if you're an NHLCI subscriber though you can call Shaw and they'll swap your box for free to a newer model (which can also solve problems like the HD audio cutouts and PVR playback issues). if you can, try to get the Motorola DCX3400, as it's the best box of the group (only if you already have an HDPVR though)
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