Bell sent my girlfriend 2 Pearls by accident 3 years ago, because she asked for a white one and they sent her a brown one. After calling to complain they sent a white one and never asked to send the first one back. She actually took the initiative and called/e-mailed them at least a dozen times over the course of half a year or so for them to send a postage paid box so she can return the first one and it never happened.
She sold it half a year later and Bell has not come knocking for their phone. The guy she sold it to even activated the phone back on Bell without a problem. That company seriously needs to get their ducks in a row.
|