[flamersfan]

So, today I was in Canmore with my wife and friend, and we were looking for a restaurant to eat at. We end up walking by the Famous Chinese Restaurant and reluctantly decide to give it a shot.

On the front of the menu, it clearly states: "10% gratituity will be added to orders". I thought that was strange, but accepted it.

Then a few things happened after ordering:
1. The server hastely put the bowl of soup on the table, and left immediately (every other time I've ordered soup at a chinese restaurant, the server dished out the first serving to everyone) - I thought fine, no big deal.

2. Then we had to ask three times to get the tea we ordered. - I thought this is an honest mistake.

3. The rice never came - (how do they forget steamed rice at a chinese restaurant?) - again, honest mistake.

4. Then, because the server took my wife's bowl away because she wasn't having any soup, my wife asked for a bowl for when the rest of the meal comes. The server said, very rudely, something along the lines of: "I think the plate will be good enough".

That was it. I told my friend and wife that we were not going to pay the 10% "mandatory" gratuity because the service was really rude.

Trust me, I'm not being cheap. I have never not tipped before, but this pissed me off.

So, when we got the bill, we told the server that we never received the rice and that we do not want to pay the 10% service.

She rushed off (pissed), and got the manager/owner. She came, asked what the problem was, and I repeated (very nicely) that the rice never came, so don't want to pay for it, and that we did not want to pay the tip because the service was rude.

She removed the rice from the bill, but still had the tip on there. I repeated, and she then started to yell at me telling me that it was the "policy". I said calmly that the service was rude, and therefore did not want to pay the tip. She then said: "Would you like me to call the police?". I called her bluff, and said: "Sure. Please call them."

She yelled at me again, in front of all the customers, and entered the total amount minus the tip on the credit card machine.

Anyways, I just thought of mentioning this, and don't recommend anyone going to that restaurant.