Quote:
Originally Posted by MJM
Shaw just put my cable bill up. When I called them and said listen, I have the largest cable package you offer, internet, and phone and you put my bill up while other companies offer me a technology you can't offer (telus) and will offer me a free HDPVR to switch (Bell), it's about time you do something to keep me a customer. The CSR did nothing. Essentially said switch if you want. If they want to lose a $240 a month customer, fine by me. They seem to have turn to morons over night.
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Woah, make sure to call back and ask to speak to someone in "customer retention". I have heard they have a "lose no customer" policy right now at Shaw, as they are in a huge price fight with TELUS.
I called them 2 months ago and asked what they had to compete with TELUS pricing. They transfered me over to customer retentions, and with no argument they slashed my bill from $145/mo to $85/month, plus gave me free NA long distance.
I have had 3 more friends do the same, with similar results.