I also called Bell to get 20% off my bill yesterday. A few weeks ago I called to make some changes to my channels. Both calls were as good as any service I have received from Shaw.
Picture quality is about the same. I have noticed Bell a little better with regular HD, and Shaw seems to increase the bandwidth for premium HD events; like NHL playoffs as an example.
One thing Shaw has in their pocket is the ability to bundle everything; TV, Internet and Phone. Bell doesn't have that, but Telus has their satellite service through Bell so you could bundle there.
The one thing that stops me from ever considering Shaw again was my last dealing with them. Worst cutomer service I have ever received; and that included a couple of calls back to escallate.
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