Quote:
Originally Posted by noel
So I'm considering giving telus a call today.
I'm half way through my two year contract with a ty phone. Looking to upgrade to an iPhone 4 16GB.
Hoping I can do an early renewal and hop onto their student 55 plan. If the first person I'm in contact with says he/she cannot do anything for me should I say I'm considering buying out the contract and looking at a deal with another provider?
It all seems a little redundant if the operator could just connect you with the loyalty and retentions department. I'd be more than happy to play the game though.
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There are direct lines out there...I don`t know telus`s though.
In terms of what to say? With the initial rep you can start by asking how you would go about porting your # to Rogers (or WIND if you are in an applicable zone). They will ask why, then you scpheel about your bill vs what the others are "offering" you.
Rejoice.
Edit: I've heard Telus is pretty bad with Early HUP's but I dont have any personal experience to add to that