A1: Just call customer service for your provider (usually *611 on the phone itself) and they can fix that for you (sounds like a lazy sales person who just didn't want to put your name into the field for caller ID)
A2: I believe just the Bolds come with cases, I don't believe the Curves do, but I could be mistaken (been a while since I sold cell phones). However you do have a $100 Costco Card which could potentially be used for a case
