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Originally Posted by Rathji
Not to derail the thread but how useful do you actually find OSC and/or MS Communicator? We are about to upgrade to Office 2010 and I keep wondering if communicator will actually be used at all and if adding the ability to contact people on their phones will improve that use.
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It’s pretty neat. For starters, it gives you a secured, full featured client on the desktop - multi-way chat, voice chat, video chat, file transfer etc. Mac and PC clients are first class citizens with equivalent feature sets.
One really, really killer feature is that you can be signed into the desktop and your BB at the same time. When someone IM’s you, it goes to your desktop first. If you don’t pick up the chat there, after 15 seconds or so, the IM goes to your BB. So basically, you IM someone and you are guaranteed they are getting it at their desk or on their phone. A neat trick to tell if someone is at their desk or not is to pay attention to their sentences - if they are capitalized, they are probably on their mobile, and you can adjust your expectations for how much they write accordingly.
A big benefit, of course, is that not all of our staff have BB’s, but this way we can still IM with people that don’t have them, and they can reach us.
In my department at work, I would put the ratio of OCS to BBM communication at about 80:20, and this is in what has been, until just recently, a pure BB shop.